Accelerate your CX with ContactPoint360

Outsourcing Call Center in United States

Ensure compliance with regulatory standards, and federal laws with United Stated call center outsourcing.

CSAT score achieved excellence in customer satisfaction

10 %

First Call Resolution making every call count

10 %

Average handling time

1 min

Rate of attrition at our center

2 %

of agent productivity to capacity

10 %

Augment CX Excellence with US-Based Call Center

Native English speaking agents to ensure brand voice and cultural consistency
US-based site to deliver onshore quality with up to 50% operational cost savings
Scalable IT infrastructure to support during peak seasons and demand surges
Skilled talent pool to drive consistent CX across all omnichannel touchpoints
Strategic U.S. time zone coverage to ensure peak-hour availability

Provide 360° Customer Satisfaction with ContactPoint360

Inbound Customer Service

High-touch inbound support tailored to U.S. customer expectations.

Workforce Management

Optimize staffing, coverage, and performance with advanced WFM practices.

Collections Management

Recover revenue with compliant, customer-first collection strategies.

100% Quality Assurance

Ensure brand-aligned CX through precision QA frameworks.

Reliable and Affordable Call Center Services in the U.S

Drive Customer Loyalty

Boost retention and reduce churn with proactive outreach, focused on 50 – 95% higher profits.

Omnichannel CX Support

Seamless support via voice, chat, email, social, and SMS, ensuring availability across all touchpoints.

Multilingual Global Reach

30+ languages proficiency, including English, French, and Mandarin with culturally aligned agents.

Expert Tech Help

91%+ first call resolution rate for setup, troubleshooting, and escalation of technical tickets.

QA-Driven Service

Real-time QA monitoring and reporting to ensure brand consistently, compliance, and 4.7/5 CSAT.

Automate with Impact

Manual effort reduction by 60% while maintaining workflows and operational efficiency.

Inbound + Outbound Excellence

Up to 45% lift in campaign results with expert-led engagement and conversion strategies.

Master the art of exceptional CX

Dive into our research, insights, and real-world client success stories, crafted to help you navigate the evolving landscape of customer experience and unlock greater value faster.

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FAQs on Call Center Outsourcing in U.S.

Why do I outsource my call center services to the United States?

Outsourcing customer services to the U.S. offers several benefits, such as skilled agents, cultural familiarity, compatibility with the U.S. market, and English proficiency. There are other advantages, such as a strong customer service culture and time zone advantages as well.

Do you provide multilingual support?

Certainly, ContactPoint360 offers multilingual support services for different customer needs. We will promptly provide custom assistance in multiple languages, ensuring adequate support and communication from various linguistic backgrounds.

How can a ContactPoint360 call center improve customer satisfaction?

Our call center in the United States focuses on providing optimum customer service by hiring professionally trained CX agents. All our CX agents have excellent communication skills while understanding and implementing efficient call-routing systems. Our team ensures to analyze, monitor calls, and apply client feedback to improve overall customer experience consistently.

How can I track the performance of call center services in the U.S. ?

Some of the KPIs (key performance indicators) are client satisfaction scores, agent productivity, average response time, call abandonment rate, and lastly, SLA compliance (Service Level Agreement)

ContactPoint360 Representing the Next-Gen CX

We improve customer interactions through solving problems & crafting memorable experiences for growth.

Our Mission

Data. Growth. Opportunities.

Deliver excellent customer support by implementing a data-driven approach aimed at fostering business growth and creating opportunities to collaborate and thrive with clients, employees, communities, and key company leaders.

Our Vision

Revolution. Transformation. Innovation.

Position ContactPoint360 as the premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations.

Let’s Get the Conversation Started

Get in touch with ContactPoint360 and focus on optimizing your CX for business impact

Headquarters Location

ContactPoint360 LLC, 807 S Jackson Rd,
Pharr, TX – 78577 USA

Write to Us

For sales enquiries: sales@contactpoint360.com
For other enquiries: contact@contactpoint360.com